Customer Success Manager

Ready to be Sievo’s next superstar?

We are a Finnish SaaS company providing procurement analytics solutions to data-driven enterprises. Our client base speaks for itself. Over 130 global companies, including Levi’s, Kellogg’s, Mars, Pfizer, and Johnson & Johnson, trust Sievo to make smarter and more sustainable choices when it comes to buying goods and services.

Our story began on a cold winter day in Helsinki, Finland, back in 2003. And since 2017, we have been successfully expanding to the North American market. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.

We are now looking for a passionate Customer Success Manager to provide world-class product support and build strong partnerships with our constantly growing, international user base. You will act as the main point of contact for our global clients and ensure successful collaboration with Sievo. In many ways you will act as a translator/mediator between Sievo and the clients' organizations to help achieve the best outcome for both sides. You will not only develop yourself professionally, but also be able to affect and further improve our ways of working. You will have a concrete impact on giant corporations while enjoying the fun, flexible and dynamic setting of a growth company.

As a Customer Success Manager you will:

• Act as a technical client facing lead for your clients and develop an understanding of their procurement analytics needs
• Collaborate with Key Account Managers to develop client retention and growth strategies
• Help execute proof of concepts for sales cases with Clients.
• Provide client support and/or coordinate internal efforts for client issue resolutions and technical problem solving
• Design Sievo applications together with other colleagues to match the needs of your clients and configure the applications for them
• Get your hands dirty with data, whether it be Excel, visualization platforms (Qlik) or working with the Sievo application tools
• Onboard new Clients and train users to get the most out of the insights our application provides to them
• Help Client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of Sievo’s software
• Drive development projects for your clients

We expect that you :

• Have an analytical mindset and unsatiable curiosity to go deeper

• Fantastic problem solver. You do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative. Become a Data Detective!

• Take strong ownership of a wide range of tasks

• Proactive attitude willingness to fail and learn from mistakes

• Can communicate complex things in a simple manner internally with the global Sievo teams, with your clients, and other stakeholders

• Have the desire to learn and understand the business and the context of your clients

• Know how to build great and long-lasting relationships with clients

• Thrive to exceed client expectations. You treat your clients in a way you would like to be treated yourself

• Can speak, write, read and conduct workshops in fluent English. Other language skills (e.g. Spanish) are an asset too

• Familiar with project management and how to assess criticality for order of resolution

• Are tech-savvy and quick to learn how to use new software and technologies

• Previous experience with QlikView or Qlik Sense is a plus (data visualization tools)

• Don’t mind travelling from time to time for client meetings

Additionally, prior experience or understanding of procurement, supply chain would help you make a flying start, but is not a prerequisite.

We offer you

• Young, dynamic, and international work environment
• An open, honest and supportive U.S./Nordic working culture
• The possibility to work with high profile executives from Fortune 500 companies
• Close cooperation and support from your fellow Sievonians – in the U.S. and across the Atlantic in Finland and Romania
• An environment that challenges you to exceed and enables you to learn more
• Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility
• Hybrid work model with an office in downtown Chicago

Some benefits we offer:

• Unlimited PTO (minimum 25 days off per year)
• 401k plan with a 4% company match
• Employee Stock Option Program
• Comprehensive Medical plans and insurance
• Home internet and mobile phone plan
• And more!

To take the first step on this great growth adventure, upload your application and resume to our recruitment system by Monday, May 6th. We will go through the applications on a continuous basis and the positions will be filled when suitable candidates have been found. This means that we look forward to receiving your application as soon as possible!

At Sievo, we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer, we do not discriminate against any individual in hiring or employment based on gender, gender identity or expression, age, ethnic or national origin, nationality, language, religion or belief, opinion, disability, state of health, sexual orientation, or other personal reasons.