Customer Success Manager

Ready to be Sievo’s next superstar?

We are a SaaS company, originating from Helsinki, Finland, providing procurement analytics solutions to data-driven enterprises. Our client base speaks for itself. Over 160 global companies, including Levi’s, Kellogg’s, Mars, Pfizer, and Stanley Black&Decker, trust Sievo to make smarter and more sustainable choices when it comes to buying goods and services.

Our story began on a cold winter day in Helsinki, Finland, back in 2003. And since 2017, we have been successfully expanding in the North American market. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.

We are now looking for a passionate Customer Success Manager to provide world-class product support and build strong partnerships with our constantly growing, international, user base. Leverage your procurement knowledge as the main point of contact for our global clients and ensure successful collaboration with Sievo. In many ways you will act as a translator/mediator between Sievo and the clients' organizations to help achieve the best outcome for both sides. You will not only develop yourself professionally but also be able to affect and further improve our ways of working. You will have a concrete impact on giant corporations while enjoying the fun, flexible and dynamic setting of a growth company.

As a Customer Success Manager, you will:

• Be the closest point of contact with your dedicated customers, drive well-organized and effective customer encounters, as well as activate and monitor your customers to ensure optimal user adoption
• Build overview and take ownership of your customers’ journey at Sievo by having knowledge about all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects
• Collaborate with Account Managers to develop client retention and growth strategies
• Help identify opportunities to expand Sievo offerings with your customers and support the Account Manager in driving the sales case
• Act as an internal project manager to coordinate the resolution steps needed to support our clients
• Collaborate with colleagues to design the best Sievo solution to meet your clients’ needs
• Onboard new clients and train users to get the most out of the insights our application provides to them
• Help client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of Sievo’s software
• Drive development projects for your clients

We expect that you:

• Have an analytical mindset and unsatiable curiosity to go deeper
• Are a fantastic problem solver - you do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative. Become a Data Detective!
• Take strong ownership of a wide range of tasks
• Have a proactive attitude, willingness to fail and learn from mistakes
• Can communicate complex things in a simple manner internally with the global Sievo teams, with your clients, and with other stakeholders
• Have the desire to learn and understand the business and the context of your clients
  • Prior experience or understanding of procurement and supply chain is preferred
• Know how to build great and long-lasting relationships with clients
• Thrive to exceed client expectations. You treat your clients in a way you would like to be treated yourself
• Can speak, write, read and conduct workshops in fluent English. Other language skills (e.g. Spanish) are an asset too
• Are familiar with project management and how to assess criticality for order of resolution
• Are tech-savvy and quick to learn how to use new software and technologies
  • Previous experience with QlikView or Qlik Sense is a plus (data visualization tools)
• Don’t mind travelling from time to time for client meetings

We offer you:

• Dynamic and international work environment
• An open, honest, and supportive U.S./Nordic working culture
• The possibility of working with high profile executives from Fortune 500 companies
• Close cooperation and support from your fellow Sievonians – in the U.S. and across the Atlantic in Finland, Romania, and the UK
• An environment that challenges you to exceed and enables you to learn more
• Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility
• Hybrid work model with mandatory one day in office per week in downtown Chicago
  • No applicants outside of commuting distance will be considered unless you have indicated that you will be relocating

Some benefits to mention:

• Unlimited PTO (minimum 25 days off per year, up to 4 consecutive weeks off)
• Paid Parental Leave
• Medical, dental and vision insurance plans
  • FSA, HSA - HSA employer match contributions
  • Short-Term & Long-Term Disability insurance
  • Life Insurance / AD&D
  • And more electable benefits!
• 401k with a 4% match
• Home internet and mobile phone plan stipend, commuter benefits, and a home office stipend
• Employer Stock Option Program

Salary Range: $75,000 - $90,000

Work Type: Hybrid, based in Chicago, IL

Salary will be determined at the conclusion of the interview process based on your skills and experience.

Sievo in unable to offer visa sponsorship at this time.

How to apply

To take the first step on this great growth adventure, upload your application and resume to our recruitment system as soon as possible. We will go through the applications on a continuous basis, and the position will be filled when a suitable candidate has been found. We look forward to reviewing your application!

At Sievo, we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer, we do not discriminate against any individual in hiring or employment based on gender, gender identity or expression, age, ethnic or national origin, nationality, language, religion or belief, opinion, disability, state of health, sexual orientation, or other personal reasons.